FAQs
Pharmacy
Once you’re logged in to our online pharmacy system, you’ll see all the tinctures, granules and raw herbs we carry. If you cannot find what you are looking for, that means we don’t stock the extract. Explore our stock of tinctures:
Visit our Standards and Certifications page to learn about our commitment to quality.
Once you set up an account and use our online formula submission portal, you’ll be able to see the cost of each formula you order. Our prices depend on the size of the formula you are ordering, the herbs in the formula, and the quantity of each herb in your formulation.
Absolutely. Our online system allows you to mark up your orders and then send the order to your patient for payment.
Please call 510-923-0178 ext 1 or email pharmacy@fiveflavorsherbs.com.
We fulfill orders within 2 business days of accepting payment. They are often ready sooner! We always notify the receiving party when their formula is ready.
Yes! You will choose your shipping option when you check out. You can choose to ship directly to your patient, or to you. We do not offer free shipping on custom pharmacy orders, but it is always free to pick up in store.
Wholesale
Single herb tinctures or stock formulas are offered bulk starting at 8 fl oz.
Our minimum custom formula size is 32 fl oz, with a maximum of 12 herbs in the formula. Formulas containing 13 herbs or more have a 1 gallon minimum.
Wholesale orders are subject to a $200 order minimum.
We offer free shipping on Wholesale orders over $750.
How are your extracts priced?
Each herb and formula is assigned a tier. Compare this with our pricing chart to find the cost. With increased purchase volume, the price per oz decreases. Find our wholesale price structure here, and have a look at our price sheet for Chinese formulas and our Five Flavors Proprietary formulas. Feel welcomed to contact us for a quote.
How do I place an order?
Check our webstore for 2, 8 and 16 oz sizes of our proprietary formulas, Chinese liquid extracts, Conceivable ProLine, and selected single herb tinctures. For larger volumes or customized formulas, please contact us at wholesale@fiveflavorsherbs.com to place an order.
Our minimum custom formula size is 32 fl oz, with a maximum of 12 herbs in the formula. Formulas containing 13 herbs or more have a 1 gallon minimum.
Wholesale orders are subject to a $200 order minimum.
We offer free shipping on Wholesale orders over $750.
How are your extracts priced?
Each herb and formula is assigned a tier. Compare this with our pricing chart to find the cost. With increased purchase volume, the price per oz decreases. Find our wholesale price structure here, and have a look at our price sheet for Chinese formulas and our Five Flavors Proprietary formulas. Feel welcomed to contact us for a quote.
How do I place an order?
Check our webstore for 2, 8 and 16 oz sizes of our proprietary formulas, Chinese liquid extracts, Conceivable ProLine, and selected single herb tinctures. For larger volumes or customized formulas, please contact us at wholesale@fiveflavorsherbs.com to place an order.
Single herb tinctures or stock formulas are offered bulk starting at 8 fl oz.
Our minimum custom formula size is 32 fl oz, with a maximum of 12 herbs in the formula. Formulas containing 13 herbs or more have a 1 gallon minimum.
Wholesale orders are subject to a $200 order minimum.
We offer free shipping on Wholesale orders over $750.
Contact us for custom wholesale pricing
Check our webstore for 2, 8 and 16 oz sizes of our proprietary formulas, Chinese liquid extracts, Conceivable ProLine, and selected single herb tinctures. If you already have an account you can log in here. If you don't have an account you can use this form to create a new account. For larger volumes or customized formulas, please contact us to place an order.
Private Label
Have look at our informational sheet for contract manufacturing and private label to learn how our process works. If you have more questions or need additional information, please contact us.
We provide non-disclosure agreements for all private label supplements and manufacturing processes. Please contact us with questions.
Have look at our informational sheet for contract manufacturing and private label to learn how our process works. If you have more questions or need additional information, please contact us.
Customers are responsible for the design and printing of labels, including FDA labeling requirements. We recommend reviewing product contents and label design with a lawyer and/or insurance agent before finalizing the text. To meet our compliance specifications, we must review your labels for accuracy before they are printed. More about labels in our contract manufacturing guide.
Wholesale and Retail Return Policy
Please notify us immediately if there are any problems with your order. Products damaged in transit will be replaced at no cost to the customer if reported to us within 7 days of receipt. All other claims, discrepancies, and returns must be resolved within 30 days of purchase.
Orders for sealed retail products purchased on our website may be cancelled online prior to shipping, with a full return to the credit card used for the purchase. If the item has already shipped, the customer is responsible for return shipping, and will receive product credit once the item is received in its original condition.
Unopened, sealed retail or bulk tincture items may be returned within 30 days. Credits issued are for product only. A copy of your invoice and a brief note describing the reason for return must accompany returns.
Opened products cannot be returned, and no refund or exchange is offered. Once a custom formula has been blended, it cannot be cancelled or returned, and the customer is responsible for full payment; no shipping will be charged if the custom formula is blended but cancelled before shipment. If you are a practitioner or patient and you are dissatisfied or have a negative reaction to a custom formula, please contact us within 7 days; product credit or exchange will be granted on a case-by-case basis.